I know it is beating around the bush and probably a pain in the long run to do this for each user, but since I have never seen the error before (or on google just now) and I am doubting most people following adobe on spiceworks use Macs with adobe and have seen that error. I would suggest deleting the old version and downloading the new one straight from the website, or if you still have the old version sitting around, install that and attempt to run updates.
Error code 117 (I have zero issue downloading from my PC on the..
I almost want to wild guess say that it is some kind of confliction between the macs' connection with adobe and your security (if you are on a domain).
I believe the error 1109 just means cannot connect to the internet from the way you are describing it.
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Version 2019.021.20058
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Mac OS (Intel) 10.12 - 10.15, English
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